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Shipping, Returns and Exchanges

SHIPPING

We offer domestic FedEx ground shipping for a flat rate of $9.50 on all orders within the continental U.S.

All orders are shipped Monday to Friday, excluding holidays.

Please contact us at contact@u-oli.com to check expedited service availability and fees.

Unless otherwise noted, ground orders ship within 2-3 business days of order placement date. Please visit FedEx.com for domestic ground shipping details and arrival times. Express orders placed after 12:00pm will ship the next business day.

We are unable to ship to PO Box and military addresses.

We are not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

Unfortunately we do not offer international shipping at this time.

RETURN POLICY

We accept returns on regular priced items within 5 calendar days from receipt of your order.

We are not able to process exchanges at this time. Please return your purchase and place a new order on www.u-oli.com.

PLEASE NOTE

Sale merchandise, beauty/apothecary products, and vintage items are Final Sale and not eligible for return.

Sale discounts cannot be combined with other discounts or offer codes.

Promotional codes may not be applied to prior orders.

We reserve the right to cancel your order at anytime due to stock availability.

Prices may be changed at anytime without further notice.

 

HOW IT WORKS

Please submit a return request to contact@u-oli.com.

You will receive an email confirmation that includes a return form along with your reference number.

Please fill the form in each part and include in your package.

RETURNED PACKAGES WITH INCOMPLETE FORMS WILL NOT BE ACCEPTED.

You will receive an email confirmation as soon as your returned package has been received and your refund has been approved and processed.

All refunds are issued within 14 days after we receive the returned merchandise via original payment method, excluding the original shipping cost (if applicable).

All merchandise should be unused, unwashed and with original tags attached. Please include all packaging (e.g. boxes, dust bags, tags etc.) with your return.

We will not accept returns that are without tags, damaged, used and/or altered.

We have the right to deny returns if the merchandise returned does not meet our policy requirements.

All items should be shipped back to us in a prepaid package. We will not accept CODs.

We recommend that you send the package back to us via traceable carrier and insure the full amount of the merchandise you are sending back to us. We are not responsible for missing packages.

IF YOU RECEIVED FAULTY/DAMAGED ITEM(S)

Please email us immediately after receipt at contact@u-oli.com to report the faulty/damaged item(s), along with any supporting images of the faulty item(s) for return approval. We will then send you a return shipping label to return your purchase.

We reserve the right to deny refund if notification is delayed and/or the faulty/damaged item(s) returned do not meet our policy requirements.

Once approved, you will receive a full refund within 14 days after receipt of the package.